Hire dedicated remote staff
What is remote staff?
One or more people who serve as your virtual employees. They work remotely and are geography-agnostic.
Remote staff will help close documentation gaps and improve workflows.
Remote staff perform non-voice administrative work, primarily low-level tasks that are tedious, repetitive, and time-consuming paperwork.
In-office teams can therefore focus on complex and high-value tasks with more time to concentrate on their priority of delivering exceptional patient care.
Partnering with us means we become an extension of your practice as we integrate our remote staffing solutions to augment, support, and enhance your in-office team at less cost.
BENEFITS
01
Workforce multiplier
Remote staff can give your in-office team the ability to accomplish greater things than without them.
02
Workload reduction
Remote staff relieve the in-office team from performing low-level work, allowing them to focus more on patient care.
03
Mitigate employee turnover
Remote staff can fill staff vacancies quickly in the most cost-effective way.
04
Scale up or down based on need
Add or shrink remote staff in response to seasonal business fluctuations.
05
Access to the global talent pool
Why limit recruitment locally when you can tap the best global talents at lower costs?
06
50% to 60% cost savings
Save on recruitment and operational costs.
07
Collaboration
Consistent collaboration with your in-office team for process-improvement feedback.
08
Tech-enabled tools
We use tech-enabled tools for workflow efficiency.
Remote Staff Workload
Close documentation gaps and improve workflows
Non-voice low-level tasks for remote staff to process
OFFICE CHALLENGES
A growing practice experiences growing pains. These are some of the challenges:
1. Never-ending phone calls
2. Employee resignation rate averaging 20% per year
3. Mountains of unattended paperwork
4. Missed deadlines
5. Patient scheduling is a mess
6. Mounting complaints from patients and outside parties
7. Employees are overworked and overwhelmed
8. Lack of employee engagement programs and incentives
A costly solution is to hire more and more employees.
A better solution is to hire less costly remote staff and use automation.
Ardentus provides dedicated, hard-working, and qualified professionals in the Philippines through remote staffing. They serve as your virtual employees to augment, support, and enhance your in-office team.
GLOBAL TALENT POOL
Visit a hospital or nursing home in the US and you will most likely encounter a Filipino RN, doctor, or healthcare workers. Filipino workers and healthcare professionals are known to be dedicated, compassionate, loyal, and hardworking.
It is not a surprise that Optum/United Health, the biggest HMO in the US, has operations in the Philippines. Same with Aetna and other HMOs. If you call for Prior Authorization, insurance question, or insurance claim, you will most likely be connected to a worker based in the Philippines. The country is a hotbed for healthcare support and documentation processing for the US, UK, Canada, Australia, and NZ.
Why limit recruitment locally when you can tap into the best global talent pool?
- Go where the talent is, widening your candidate pool with more skilled people who can work from anywhere.
- Improve your team’s diversity, increase learning, innovation, and growth opportunities, and impact your bottom line.
Ardentus provides dedicated, hardworking, and qualified professionals in the Philippines through remote staffing. They serve as virtual employees to augment, support, and enhance your in-office team.
80/20 PRINCIPLE
The back office is a cost center. It accounts for 80% of the paperwork and a large portion of labor and office expenses but contributes only 20% to the revenues of the practice.
Convert a portion of the back office into a profit center. Reposition in-office staff to income-generating programs like Chronic Care Management (CCM) and Remote Patient Monitoring (RPM).
Reposition in-office staff to other voice and non-voice complex and high-value transactions that contribute positively to patient health outcomes, patient care, and process improvement, instead of being bogged down by low-level tasks and mountains of paperwork.
Ardentus provides remote staff to take care of low-level tasks that are tedious, repetitive, and time-consuming paperwork.
ACTUAL LABOR COSTS
The minimum wage in California and NYC is $15 per hour. The other States will soon follow.
However, there are other significant costs that increase the total labor overhead of an entry-level employee.
Government-mandated costs:
1. Employer Medicare contribution
2. Employer Social Security contribution
3. Workers Comp
4. Employment taxes
Other costs:
1. Vacation leave
2. Sick leave
3. Maternity leave
4. Health insurance
5. Dental and vision
6. Overtime and holiday pay
The government-mandated costs alone add an extra $5 per hour, increasing the actual rate to $20 per hour per entry-level employee.
It further increases to $25 per hour if you include the listed fringe benefits.
Ardentus provides remote staff at 50% to 60% less.
Save $20,000 per year per remote staff compared to local hire.
HIRING THE RIGHT PEOPLE
Chances are, your medical practice has at least a few employees that keep it running smoothly. As your practice grows and/or employees quit, you are forced to hire new team members.
This is no small matter, as the average cost per hire is $4,129, according to the Society for Human Resource Management. Additionally, the average time it takes to fill a position is 42 days.
Clearly, making a hiring mistake is costly, so it’s important to choose carefully.
Ardentus provides an alternative to fill the gaps quickly, so you can avoid the stress of being short-staffed.
BURNING QUESTION
“How do I know they are working, if I cannot see them?”
This is a burning question asked by traditional managers regarding remote work and remote workers.
The business world was driven by work-from-home during the pandemic. There was a lot of anxiety regarding productivity. Two years onward, that anxiety had no basis in fact. Productivity did not diminish. It instead increased.
We empower our workers. Given clear objectives, deliverables, excellent training, guidance, and a modicum of trust, workers can be more productive and happier whether working remotely or in-office.
We focus on results and outcomes rather than time-based.
Project Management Software is used for transparency and accountability. It tracks the work of remote staff to get the best possible results. Clear performance metrics can be verified using quantitative data so that our workers understand in real time how they are performing.
Clients can access the software via web or mobile where they can:
- View job status
- Add tasks
- Set specs
- Set deadlines
- Monitor progress
- Communicate with remote staff either synchronously or asynchronously
Project Management software is the central source of truth where everything is documented so nothing falls through the cracks.
We use internal videoconferencing for remote collaboration.
Schedule a Discovery Call
We will discuss our services and how they work, which will clear up most of your questions.